Engineering Lead - Customer Engagement Team (m/f/d)

Job description

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing . Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team: The Customer Engagement Team at Raisin is a dynamic cross-functional unit shaping the design and experience of our core customer touchpoints across markets. As a key contributor in this team, you'll take ownership of foundational domains such as our Customer Portal Dashboard on both web and mobile, ensuring consistent, engaging, and scalable user experiences. You'll also help drive the evolution of our Email Service and champion the delivery of high-impact Transactional Emails that keep our users informed and engaged throughout their journey. Beyond technical excellence, you'll play a central role in people development — mentoring peers, fostering a collaborative engineering culture, and supporting individual growth. We value team health as much as platform quality, and your leadership will be instrumental in both. If you're passionate about building seamless cross-platform experiences and empowering those around you, the Customer Engagement Team at Raisin offers the ideal space for impactful leadership. Your Responsibilities You are responsible for the full E2E delivery cycle: from requirements analysis, effort estimation, through design, implementation, QA, and delivery. You nurture an inspiring environment with open communication and a culture of trust. You proactively resolve impediments and mitigate risks for your team. In case you need to escalate delivery and team risks, you do this in a timely fashion, with a well-articulated solution/mitigation plan. You collaborate closely with your team’s Product Manager and Tech Lead. You facilitate the team’s work on strategy and planning for the delivery. Together with the Product Manager, you drive the OKR process for your team: communication of objectives, KR definition, team commitment, and pairing OKRs with indiv…