Engineering Support (m/w/d)

Job description

Are you passionate about technology and love solving problems? Do you thrive in a dynamic, collaborative environment where teamwork and accountability are key? If yes, we want YOU as Engineering Support! 📍 Location: Mainly Frankfurt Airport | Headquarters in Ober-Mörlen, Hesse, Germany 🏢 Company: IT am Main GmbH 🕒 Position: Full-time (40h/week) Tasks About the Role We are looking for new colleagues to join our Engineering Support . Within our Engineering Operations Unit, you’ll become part of our ACT – Airport Competence Team . Here, you’ll be the face of our company at Frankfurt Airport, supporting our aviation industry customers. Each Friday we'll meet in our office in Ober-Mörlen and work Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support . A high level of service and quality is essential, as you’ll respond to technical inquiries and provide professional guidance to resolve them. An excellent Engineering Support Specialist combines solid technical knowledge with strong communication skills in both German and English. Flexibility, pragmatism, attention to detail, and self-responsibility define you. Are you customer-focused, calm under pressure, and energized by a dynamic environment? Do you have the patience to support customers step by step? If yes – you are exactly who we’re looking for! ** Key Responsibilities** Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email. Perform on-site or remote troubleshooting using diagnostic techniques and relevant questions. Respond to basic technical inquiries and guide customers through problem-solving. Document issues, events, and solutions in our ticket system. Forward customer feedback or suggestions to the relevant internal teams. Identify and suggest process improvements. Maintain a high level of professionalism and customer service at all times. Requirements What We’re Looking For Technical Knowledge: Strong understanding of hardware, software, and networking. Experience with Atlassian products (especially Jira Service Management) is a plus. Communication Skills: Ability to explain technical problems and solutions clearly. Calm Under Pressure: Strong nerves and composure in a fast-paced environment. Flexibility & Pragmatism: Adaptable, detail-oriented, and responsible. Customer Orientation: A serv…