Field Solutions Engineer

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai . Follow Shield AI on LinkedIn , X , Instagram , and YouTube . The Presales Field Solutions Engineer (FSE) will provide technical expertise and support to customers prior to the sale of the Shield AI V-BAT Aircraft. The FSE serves as a technical force multiplier for the Go To Market (GTM) team, providing expertise on Shield AI’s products and services to drive customer engagement, solution alignment, and successful deal capture. This role bridges the gap between our technology roadmap and our customers' operational needs. What you'll do: Lead technical capture efforts for European opportunities, ensuring solutions are technically sound, feasible, and aligned with Shield AI’s product roadmap. Capture efforts will focus on the V-BAT aircraft, but will require familiarity with the entire Shield AI Product suite. Manage multiple priorities in a dynamic, fast-paced environment, including customer engagements, pre-sales technical support, proposal contributions, and solution development. Develop and execute technical strategies that result in high-quality, compliant, and compelling proposals to maximize win probability. Serve as the primary technical lead for GTM engagements in Europe, interfacing cross-functionally with BD, BD Operations , Engineering, Operations, Program Management, and Product Management to ensure customer needs are met. Manage technical content for proposals, requests for information (RFIs), white papers, and capability briefs, ensuring accuracy, clarity, and compliance. Support BD and Account Executives by becoming a Subject Matter Expert (SME) in Shield AI products, providing technical expertise in customer engagements, capability briefings, and solution discussions to drive successful sales outcomes. Act as a liaison between BD and Engineering, ensuring that new customer requests are technically feasible and align with product capabilities, timelines, and roadmaps. Contribute to the…