Forward Deployed AI Accelerator, Operations

Job description

Company Description We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Checkout.com ’s Operations organisation is undergoing a fundamental transformation in how it works. We're building a team of Forward Deployed AI Accelerators embedded directly within Operations to make AI the default mode for all work - not an occasional tool, but the foundation of how every frontline operations analyst at Checkout.com works. Today, our frontline teams are already using AI to reduce multi-hour processes. The FDA team exists to take what's working and systematically scale it across the entire operations organisation. What you'll do As a Forward Deployed AI Accelerator, you'll be embedded with a function of approximately 20-30 analysts organised by team or workflow. You'll build alongside them, and you will help them fundamentally change how they operate. Your measure of success is the number of workflows you've permanently transformed and the extent to which those in your group start any task with an AI tool. Responsibilities Identify and document the highest-leverage workflow transformations within your group's day-to-day work by deeply understanding their processes and outputs Build custom tools, agents, automations, and skills tailored to each operations analyst's specific responsibilities Coach and partner with each operations analyst through a progressive journey: from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency Teach analysts to build and iterate on t…