Forward Deployed Engineer (Aviation)

Job description

Solutions Architect / Technical Deployment Lead / Customer-Facing Software Engineer At Soji, we are building the brain behind modern aviation. We are revolutionising an industry that still runs on 40-year-old processes. Our AI-powered ecosystem is designed to reduce aircraft downtime, improve safety, and make operations more efficient. Headquartered in Germany and Singapore, we are international by default and thrive on that. Come join a funded, revenue-generating startup with customers in Europe and Asia! About the Role We are seeking a senior Forward Deployed Engineer to embed deeply within our strategic aviation customers and ensure Soji AI delivers measurable operational impact. This is not a short-term implementation or support role. You will work side-by-side with airlines, MROs, lessors, and aviation operators — often on-site and sometimes for extended periods, becoming a trusted partner within their teams. You will lead the full lifecycle of customer engagement: from early sales talks and training to long-term adoption, optimization, and expansion. You will act as the strategic bridge between customer operations and our internal product and engineering teams. Your responsibility is not only to ensure technical success, but to translate operational insights into scalable product improvements that can benefit all customers. This hybrid role combines engineering depth, operational understanding, product thinking, and business awareness. You must be technically strong, commercially aware, and comfortable operating in complex real-world environments. Based in Germany (preferred), with frequent travel across Europe and occasional trips to Asia. Tasks Deep Customer Embedding & Ownership: Work on-site with strategic aviation customers as an integrated member of their operational teams, often for extended periods (1–2+ years). Lead structured onboarding and long-term adoption of Soji AI, ensuring our platform becomes embedded in daily workflows across maintenance, engineering, operations control, and asset management. Take full ownership of value realization and measurable operational outcomes while building trusted relationships from hangar-floor technicians to executive leadership. Training, Enablement & Continuous Improvement: Design and deliver hands-on training sessions for operational personnel and IT teams, enabling confident adoption of AI-driven wor…