Forward-Deployed Engineer (FDE) (m/w/d)

Job description

Deine Aufgaben Forward-Deployed Engineers are how Rocket gets into production. You take the platform to a hotel group and make it work in their environment: their PMS configuration, their data model, their sales process, their edge cases. This is the highest-signal role in the company. You sit between engineering, product, and the customer — configuring integrations and mapping data one day, standing in a hotel’s sales office untangling a live workflow the next. If you’ve admired the FDE model at Palantir: that’s the job, applied to hospitality. You don’t need to be a software engineer — you need deep technical understanding, structured problem-solving, and the presence to own a deployment in front of a customer. Deployments, end-to-end. You own the technical success of each customer rollout — from initial system integration through go-live to steady production usage. You run multiple deployments in parallel, remote and on-site across the DACH/EU region, and later the US. Enterprise integrations. Configure and validate Rocket’s connections to PMS, CRM, and enterprise systems: API setup, webhooks, data synchronization, and customer-specific data mapping. Where no clean API exists, you coordinate with our engineering team on RPA and workaround solutions — you own the outcome, engineering owns the code. Production problem-solving. When something breaks at a customer, you’re the one who fixes it — debugging across our stack and theirs, communicating clearly with hotel operators and IT teams alike, and turning every incident into an engineering requirement so it doesn’t happen twice. Product feedback loop. You see how Rocket is actually used before anyone else does. You bring structured field insight back to Product and Engineering and directly shape the roadmap. What success looks like: 3 months: First deployment shipped to production independently; you know our integration stack cold. 12 months: You run several customer accounts end-to-end, your deployment playbook is the company standard, and customers ask for you by name. Dein Profil 3–6+ years in solutions engineering, technical consulting, integration/implementation roles, or software engineering Degree in Wirtschaftsinformatik, computer science, engineering — or equivalent proven technical depth from practice Strong understanding of APIs, data flows, and system integration; able to read logs, test endpoin…