Forward Deployed Engineer

Job description

Mercura ( YC W25 ) helps the companies that build the real world move at software speed, automating the back-office work that runs the $12 trillion industry behind every hospital, school, and power plant. We started with one of their biggest bottlenecks - turning messy technical requests into accurate quotes - and grew to $2M ARR in our first year . With a team of 16, we're now targeting $10M by the end of 2026 as well as our expansion into the US. About the role As a Forward Deployed Engineer , you will be the technical face of Mercura - the person who turns a signed deal into a live, working AI deployment. You'll spend most of your time deep in technical work: integrating our software into complex enterprise systems, structuring customer data for AI, and adapting models to fit real-world workflows. But you'll also engage directly with users and senior stakeholders daily - debugging their problems, understanding their processes, and walking C-level stakeholders through a prototype you built overnight. If you're a builder who gets energy from talking to customers and solving hard technical problems in messy, real-world environments - this role is for you. What you will be working on Customer Implementation: Own the full technical implementation of our software after the sales handoff - from first kickoff to go-live. You are the person who makes it work. AI Adaptation: Configure and finetune Mercura's AI for customer specific use cases - including prompt engineering and model behavior adjustments to match their domain and processes. Data Structuring & System Integration: Bring customer data into shape and build customer system integrations (e.g., SAP, APIs) Prototyping: Build prototypes that demonstrate new features or solve emerging customer problems and evolve them into scalable solutions Customer Relationships: Engage daily with technical, senior business stakeholders and users at customer organizations. You translate their pain into engineering decisions - and back again. Feedback Loop: Be the voice of the customer inside Mercura. Surface patterns, edge cases, and product gaps to the core engineering team with enough context to move fast. What we offer: Steepest possible learning curve: There's no faster way to grow than building a company from scratch. You'll be thrown into the cold water, do things no one has done before, and have founder-like freedom…