Founding Customer Success Manager (German-speaking)

Job description

About BoWatt BoWatt is building agentic requirements and systems engineering software for manufacturing. We believe AI will reach PhD-level engineering capability within the next 10 years. This will unlock massive value across complex manufacturing industries. Cars. Planes. Rockets. Factories. Chips. Medical devices. All will be engineered with agents. We bootstrapped BoWatt to €500k+ ARR before raising our first round. BoWatt is backed by tier-1 investors, including Atlantic Foodlabs, Buildery (CDTM affiliates), and Prequel Ventures, along with angels from Cohere and Luminovo. You’ll join a small team of startup builders focused on speed, ownership, and execution. Over half the team are former founders, with backgrounds across DeepTech AI, gaming, and other startups. We’ve studied and worked at institutions and companies including Stanford, TUM, Google, EA, and YC-backed AI startups. The role This role offers a clear path towards leading Customer Success as BoWatt grows. As our Founding Customer Success Manager, you will own everything that happens after the initial sale: turning new customers into successful, deeply engaged, long-term partners. You will be our first dedicated Customer Success hire. Initially, you will work hands-on with customers while building the playbooks, processes, and team that will eventually allow Customer Success to scale. This is not a reactive support role. You will become a trusted partner to customers, help them embed BoWatt into real engineering workflows, and take responsibility for adoption, retention, and expansion. Own the customer relationship after the initial sale, from onboarding through adoption, renewal, and long-term partnership Design and run onboarding and implementation plans for large Mittelstand companies and Tier-1 enterprises Build strong relationships with users, internal champions, and senior decision-makers Establish clear success plans and help customers achieve measurable value from BoWatt Drive adoption across customer teams and embed BoWatt into day-to-day engineering processes Monitor account health, identify risks early, and take practical action to resolve blockers Own customer-facing communication during software incidents and coordinate resolutions with Product and Engineering Identify and develop opportunities to expand BoWatt across additional teams, use cases, and business units Over time, ta…