Freelance Customer Success Manager – Polish-Speaking

Job description

No previous experience in the climate space? Don't worry, we are happy to help you grow into a climate expert at Root! 🌎 What we do We build software that helps companies along the food system get to Net Zero. ~31% of global GHG emissions originate from food-related activities. For the first time in history, climate performance has become an overall business performance indicator. Enterprises are mandated by regulatory bodies to disclose their climate performance, which leads to increasing pressure from investors, competitors, retailers, and consumers to prevent and reduce their CO2e emissions. Over the next 10 years, companies have set ambitious reduction targets that need to be met. Enterprise software and new business processes can help. We raised >€10m in funding in the first 2 years of our existence, we launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early stage tech team in Europe. Will you be the next to join us? 🚀 🔭 What this freelance role looks like This is not a full- or part-time position. We're looking for a freelancer to support our Polish-speaking customers on a project basis. After an initial onboarding phase, you will take on assignments as needed, primarily running virtual trainings and supporting customers through key phases of our platform. Expect low and irregular hours — this role suits someone who has other engagements and is looking for flexible, project-based work in the sustainability space. Your assignments will typically include: Running virtual trainings with Polish-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features) Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion Acting as a trusted point of contact for Polish-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns 🚀 What you bring along Native-level Polish (written and spoken) — this is a hard requirement Professional proficiency in English , our internal working language. German skills beneficial. Experience in Customer Suc…