Full Stack Software Engineer, Support Operations

Job description

Most companies treat support as a cost center. We treat it as an engineering challenge and a product opportunity. Support Operations Engineering is an engineering function inside ClickHouse’s Support Services organization. We build the systems that decide how customers get help from the moment they describe their problem to the moment it’s resolved. This role will help shape how Support Services, RevOps, GTM, and core Engineering teams collaborate on customers. This is not a tools team. About a third of our work directly supports the support organization. The rest is building experiences and systems that change how ClickHouse works with its customers in more effective, streamlined ways. What you will be doing You’ll design and build the systems that sit between ClickHouse’s customers and the teams who serve them. The work is varied by design, and you’ll move between problem types as priorities shift: Intelligent routing and decision systems. Software that decides where work should go and who should handle it, weighing many signals at once, and is built to adapt as the business scales. AI-powered customer experiences. Customer-facing and internal experiences that understand what someone needs, recommend the best next step, and know when to hand off to a human. Internal platforms and tooling. Applications that give Support, RevOps, and GTM teams the leverage to work faster and more accurately, built to production standards. Integrations and data flow. Connections across Salesforce, live chat, incident management, Slack, GitHub, and more, so workflows and data move cleanly between systems. Automation and observability. Systems that remove repetitive work, surface what’s breaking, and give teams confidence in what they’re running. Across all of it, you’ll partner with core Engineering to ship to production, and own what you build: code review, testing, monitoring, and continuous improvement. What you bring along: 3–5 years building and shipping full-stack software in production, with tools like TypeScript/JavaScript, Node.js, and React (or comparable) Experience developing with APIs, webhooks, and integrations between distributed systems Hands-on experience close to support: as a support or technical support engineer, or by building tools or integrations for a support, CS, or RevOps team Confidence with Git and safe, version-controlled deployment workflows The…