General Merchandise Department Manager

Job description

Position Summary... The General Merchandise Department Manager at Walmart plays a key leadership role in delivering a great customer experience by keeping the sales floor stocked, organized, and ready for business. This role leads and supports associates in completing handheld tasks, maintaining merchandise standards, and assisting customers with their shopping needs. By actively planning and prioritizing work based on workload and customer traffic, the Department Manager drives strong execution, teamwork, and results—while ensuring a safe, clean, and high energy store environment. What You'll Do... WHAT YOU'LL DO Deliver An Excellent Customer Experience Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase decisions, and resolving concerns or referring them as appropriate. Execute Daily Merchandising and Availability Tasks Delegates, supports, and follows up on the completion of Customer Availability Process tasks, including section work, capping bins, and stocking picks. Price Changes, Features, and Modular Execution Delegates, supports, and follows up on the completion of price changes, feature sets, and modulars within assigned areas to maintain merchandise accuracy and presentation standards. Sales Floor Coverage and Recovery Assigns associates to support coverage as needed across the sales floor and provides support with recovery and zoning activities to keep the store customer-ready. Associate Scheduling and Break Coverage Ensures associate breaks are taken in accordance with coverage requirements to support smooth operations. Associate Training and Coaching Provides training, coaching, and ongoing feedback to associates to support performance, development, and engagement. Safety, Cleanliness, and Compliance Maintains a safe, clean, and hazard-free work environment by following Company policies and procedures, completing safety sweep logs, and ensuring displays and fixtures are secure and free of debris. Flexibility (Availability/Work Schedule) Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service. POTENTIAL CHALLENGES IN THIS ROLE High Task Volume in a F…