German Speaking Solutions Consultant - Work In Sofia, Bulgaria

Job description

German Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European recruitment, we specialize in identifying high-caliber professionals for the competitive Customer Support Services sector. Job Overview We are currently searching for a high-performing professional to take on a German Speaking Solutions Consultant position in Bulgaria. This role is a cornerstone of our client's Customer Support Services operations, offering an excellent opportunity for growth among one of the most sought-after German-speaking jobs in the region. Key Responsibilities Provide expert, high-level support to German-speaking clients, ensuring satisfaction within the Customer Support Services industry. Analyze complex customer queries and provide effective, timely, and professional solutions. Maintain accurate documentation of all customer interactions and technical solutions provided. Collaborate with internal departments to streamline support processes and improve service quality. Represent our client's brand with the highest level of professionalism and linguistic precision. Identify potential service improvements to enhance the overall customer experience in the German market. Achieve individual and team-based KPIs focused on quality, speed, and accuracy in customer assistance. Requirements Native or fluent German (spoken and written). Valid EU passport (mandatory). Previous experience in Customer Support Services or a similar client-facing role. Strong problem-solving skills and the ability to work independently in a fast-paced environment. Excellent communication skills, both in German and English. A genuine passion for delivering exceptional service as a German Speaking Solutions Consultant. Benefits What We Offer Competitive Monthly Salary. Fully Paid Training to ensure your success in the Customer Support Services industry. Comprehensive Health Insurance package. Fully Paid Relocation Package (flight, transfer, hotel) for those seeking jobs in Bulgaria. Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in. Monthly Performance Bonus. And Much More... Life in Bulgaria Choosing one of our German-speaking jobs means discovering the vibrant culture…