Head of Customer Success (m/f/d)

Job description

About Codesphere Codesphere is a Virtual Cloud Provider from Germany building the future of sovereign cloud infrastructure. Our platform gives enterprises and governments full sovereignty without giving up modern cloud capability – a vision recently validated by a series of multi-million European government tenders. Since our founding in Karlsruhe in 2020, we’ve expanded into an international team of 60+ experts. Based in Karlsruhe and Munich and backed by top-tier investors, we are chasing a bold vision. We’re scaling fast and would love for you to join us and grow alongside us 🚀 Summary Codesphere is growing – and with that growth comes the need for someone to own how we deliver. As our Head of Customer Success (m/f/d), you won't just run projects. You'll shape the standard for how Codesphere shows up for its clients, build a team around it, and personally lead our most complex, high-stakes engagements. What you'll drive Define and own how we grow and retain our most important client relationships – establishing processes, standards, and the right culture across the customer success function Represent Codesphere at senior stakeholder level – from steering committees to executive sponsors Build and lead a growing team of project and account managers, acting as primus inter pares Hold accountability for delivery quality, contractual compliance, and client satisfaction across engagements Anticipate where things break before they do – and have the authority and judgment to course-correct Create a strong feedback loop between clients and our internal Product & Engineering teams Be the person both sides trust when things get difficult What makes you a great fit 7+ years in IT consultancy or delivery leadership, with a track record of building client relationships at senior level You've led or mentored others and know what excellence looks like – and how to get a team there At home in boardrooms and sprint reviews alike – you adapt your register without losing your substance Known for your composure: the harder things get, the clearer you become Fluent in German and English Willing to travel regularly to client sites and Codesphere offices What's in it for you 32 days of paid time off – 30 regular vacation days plus Christmas Eve and New Year's Eve off Meal allowance – up to 15 digital vouchers per month, adding up to over €100 net for you Flexibility – hybrid…