Head of Customer Success & Support

Job description

About Tinybird At Tinybird, we help developers and data teams build real-time data products faster. With Tinybird, developers can ingest data from different sources, query it using SQL, and publish the results as low-latency, high-concurrency APIs for their applications. Our mission is to make real-time data accessible and useful for every developer. Tinybird is used by developers and data teams at companies around the world, and we are growing quickly. We are now looking for someone to lead our Customer Success and Support team. About Tinybird At Tinybird, we help developers and data teams build real-time data products faster. With Tinybird, developers can ingest data from different sources, query it using SQL, and publish the results as low-latency, high-concurrency APIs for their applications. Our mission is to make real-time data accessible and useful for every developer. Tinybird is used by developers and data teams at companies around the world, and we are growing quickly. We are now looking for someone to lead our Customer Success and Support team. What are we looking for? World-class customer support is one of Tinybird's biggest differentiators, and something we take enormous pride in. This role is an opportunity to build on that foundation and shape the next generation of how we help prospects and customers succeed, from their first technical evaluation through onboarding, adoption, and expansion. You'll lead the team that helps customers prove Tinybird's value through PoCs, get into production successfully, solve difficult technical problems, improve their architecture, and find new ways to get more value from the platform. This is a management role with real technical depth. You'll need to communicate confidently with developers, data engineers, technical leaders, and business stakeholders. You won't need to solve every problem yourself, but you should understand it well enough to guide the team, make good decisions, and step in when it matters. You'll also help us reinvent how Customer Success operates. We capture rich analytical data about how people use Tinybird, and we're bringing that together with AI to make our work more proactive, precise, and scalable, identifying where help is needed and applying our team's effort just in time, where it can have the greatest impact. And you'll be starting from a position of strength: strong NDR, an exce…