Head of Deployment & Success

Job description

about us Every 10 minutes, 18 million conversations happen between businesses and consumers around the world. For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses. AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years. At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it. We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture. Check out our principles to see how we work. What you'll do Build the telli deployment & success function Build the best deployment function in the industry for leading enterprise customers Build a support and coverage model that works across thousands of customers Develop our proprietary customer operations tool stack & system Shape the playbooks and standards for deployment and success, and evolve them as telli grows Shape the product as the main point of contact for telli’s product & engineering team on anything customer-related Own telli’s customer base as it scales to thousands of customers Own revenue retention and expansion across the customer base. You grow existing accounts through renewals, upsell, and cross-sell. (We’ve proven with multiple customers that we can expand contracts by >6x their initial contract…