Implementation Manager

Job description

Location : Dublin or London, hybrid, minimum 2 days per week in office Full-time, permanent About Kota Kota is making insurance and retirement benefits as accessible as modern software. We do this across two products: Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance and retirement product for other platforms. Today we power benefits for tens of thousands of employees at companies including Carwow, Tines, Zoe and Remote. Founded in 2022, we've raised more than €20M from investors including EQT Ventures, Eurazeo, Northzone and Frontline, along with founders and executives from Workday, Remote, Personio and OpenAI. The Role Kota Embed powers the benefits layer inside other platforms, mostly employers of record and HR platforms with employees across multiple countries. Partner launches and growth require best-in-class delivery: integration build, benefits set up market by market, data migration, seamless end-customer product experience, and support readiness. We're hiring an Implementation Manager to own those launches end to end, plus the renewals that follow. You'll run around five at once working alongside Embed Sales and Account Management teams. This is a delivery role with real teeth. Partners tell their own clients when benefits are going live based on what we tell them, so the dates matter and the person who owns them has to be able to hold a line and change it early when it needs changing. What You'll Do Own new partner launches from signature to live: scope, plan, cadence, dependencies, blockers, the lot Run roughly five concurrent projects, and know which one needs you this week Align product, engineering, benefits and commercial around the same plan and the same dates Define what go-live actually means for each launch, and get everyone using the same definition Chase blockers rather than report them, including with people who don't work for you Join partner calls alongside the Account Executive or Account Manager, and lead the delivery half of them Keep internal tracking in Asana and the partner-facing view in sync Spot a slipping date early and say so, to us and to the partner What We're Looking For Experience running multiple customer-facing implementations at once rather than one large programme Either technical depth, comfortable with APIs and integration conversations, or a strong data and anal…