Implementation Manager UK&I

Job description

Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data. At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day. Choco is scaling rapidly in the UK&I market, and every new customer implementation is critical to long-term success. As our customer base grows, ensuring fast, structured, and high-quality onboarding becomes essential. As an Implementation Manager , you will own the onboarding and implementation of food distributors joining the Choco platform in the UK&I region. Your role will ensure customers launch successfully, adopt the product quickly, and realize value from day one. You will be the operational driver of customer implementations: coordinating internal teams and customer stakeholders, managing timelines and dependencies, and ensuring projects move smoothly from post-sale handoff to go-live and Customer Success transition. What You’ll Do Own the end-to-end implementation lifecycle from post-sale handoff through go-live and Customer Success transition Drive structured onboarding and implementation programs, ensuring milestones are met and timelines stay on track Act as the primary point of contact for customers throughout the implementation journey and manage project scope, timelines, risks, and dependencies across multiple concurrent implementations Lead customer kickoff meetings, onboarding sessions, and structured training Coordinate cross-functional collaboration across Sales, Customer Success, Product, and Solution Engineering Support customers with technical integrations including APIs or ERP systems where required Identify risks early, remove blockers, and drive mitigation plans to ensure successful launches and track implementation performance metrics such as time-to-go-live and time-to-first-value Contribute to scalable onboarding frameworks including templates, documentation, and…