Implementation & Success Consultant (all genders)

Job description

You're not managing implementations, you're building how enterprise procurement actually works. As Implementation & Success Consultant, you own the full journey: from first kick-off to production rollout to long-term success. You translate what customers need into what the product delivers. Tasks Own end-to-end enterprise implementations from kick-off to go-live — on time, on scope, on quality Translate complex customer requirements into scalable solution designs and structured rollout plans Become a product expert and train customers to integrate Prospeum into their operational and strategic procurement processes Act as the central project owner and trusted advisor throughout the customer relationship Drive customer retention and identify expansion opportunities in close collaboration with sales Coordinate across Product, Engineering, and Leadership to unblock delivery Manage risks, escalations, and stakeholder communication proactively — not reactively Turn customer feedback and usage patterns into concrete product improvement proposals Build standardized implementation playbooks that make every rollout faster than the last Requirements Entrepreneurial mindset: you thrive when building from scratch, not when following a manual 3–5 years of experience in software/SaaS implementation, customer success, or consulting Ambitious and ownership-driven: you want to shape a function, not just fill a role Background in startups, enterprise software, or consultancies: ideally with procurement or supply chain exposure Strong project management instincts: timelines, stakeholders, dependencies Comfortable with enterprise architectures, integrations, and system landscapes at a conceptual level Technical curiosity: you don't need to code, but APIs, data models, and JSON shouldn't intimidate you Confident communicating with C-level stakeholders and managing expectations clearly Fluent German and strong English Benefits Hybrid work: 3 days in the office, 2 from home. Occasional full remote possible. Competitive salary with performance-based bonus tied to customer success Direct impact: with 60+ enterprise customers, your work shapes how major organizations run procurement Annual development budget for courses, conferences, and certifications Small team, short paths: you'll work directly with the founders and engineering AI-native product: you'll be implementing cutting-edg…