Inbound/ Outbound Queue Associate - Fully Remote

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Fully Remote: Work Schedule Monday through Friday 1130am - 8pm EST Training Schedule: 5 weeks , Monday through Friday 8am-430pm EST Position Summary This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must. Promotes/ supports quality effectiveness of healthcare services. Required Qualifications 1+ years of call center experience. 1+ years of medical/ healthcare experience. 1+ years of Data entry experience. Preferred Qualifications At least 2-4 years' experience as an as a medical assistant, office assistant or other medical role experience is preferred. Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. Computer literacy to navigate through internal/ external computer systems. Ability to effectively participate in multi-disciplinary team including internal and external participants. Familiarity with basic medical terminology. Effective communication, telephonic, and organization skills. High professionalism to interact with clients, internal departments, and vendors. Education High School diploma or G.E.D. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is:$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay…