Inside Auto Claims Specialist

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders. About the Role: Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you'll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You'll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy. What You'll Do: Manage auto claims from start to finish, ensuring timely and accurate resolution. Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates. Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations. Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary. Negotiate settlements with all involved parties, ensuring fair outcomes. Document all claim activity accurately and promptly in accordance with company policies. Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process. Coordinate follow-ups to clarify details and confirm next steps for resolution. For this position, the hours of operation are Monday-Friday 7AM-7PM, and Saturdays 7AM-5PM. Your training/nesting schedule will…