Insurance operations manager

Job description

Job Description 🚀 About Fidamy At Fidamy, we believe insurance should be simple, transparent and relevant. We combine insurance expertise with API-first infrastructure to embed coverage directly into the products and services of retailers, e-commerce platforms and service providers across Europe. We are an independent InsurTech with our own AFM licence as a gevolmachtigd agent (MGA), backed by NN Group. We underwrite, administer and handle claims on behalf of our carriers, so the quality of our insurance operation is our product. 🧭 What You’ll Do You run Fidamy's day-to-day MGA operations and report directly to the Chief Insurance Officer as their right hand. The framework and strategy are in place. Your job is to make sure everything runs properly every day, and to flag and fix what doesn't work in practice. This is a doing role. You'll prepare the bordereau, reconcile the settlement, answer the carrier's question, check the conditions and improve the process yourself. You are the first point of contact for everything insurance. Your core responsibilities: Carrier operations Handle day-to-day contact with our carriers: answering questions, sharing information and following up on actions. Prepare bordereaux, management information and input for business reviews, accurately and on time. Run financial settlement with carriers, including premium and claims accounts, reconciliations and commission. Monitor that programmes run within carrier agreements, authority limits and underwriting guidelines, and escalate where they don't. Support onboarding of new carriers and programmes, including due diligence requests. Programme operations Keep our live programmes running smoothly, from policy administration to renewals. Apply our underwriting guidelines in daily practice and handle referrals within your authority. Work with our data team on portfolio reporting at carrier, partner and product level, and flag trends you see in the daily business. Product launches Support product development with the insurance work: review conditions, IPIDs and POG documentation, and help get products through carrier approval and live. Make sure new products comply with POG, IDD and the Wft in practice. Build and maintain operational playbooks so each new programme launches on a repeatable setup. Supporting claims and customer support Support the claims and customer support teams with…