IT Analyst

Job description

About Volta Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up. We are 100+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds. About The Role Volta is a fast-growing GPU compute infrastructure company. Our offices are home to a mix of business and technical staff who rely on a well-run, well-integrated IT environment to work effectively. As IT Analyst you are the first point of contact for IT at Volta and the person who makes the day-to-day work. You handle support requests, run onboarding and offboarding, keep devices and asset records accurate, and keep the office IT environment working. Where the Corporate IT Systems Administrator designs and owns the systems, you operate them: executing established processes reliably, spotting where they break, and improving them as you go. This is a hands-on role with real ownership from day one. What You Will Be Doing User Support Own the IT support queue as first line: triage incoming requests, resolve what you can, and escalate with proper context what you cannot. Handle account access, software installs, licensing requests, hardware faults, and connectivity issues across Windows, macOS, and mobile. Support meeting room and AV equipment, and make sure video conferencing works before it is needed rather than during the meeting. Keep users informed on the status of their requests. Most IT frustration comes from silence, not from wait time. Onboarding and Offboarding Execute joiner, mover, and leaver processes end-to-end: account creation in JumpCloud and Microsoft 365, group and license assignment, device shipment, and access removal on exit. Prepare and ship devices for new starters through JumpCloud and Deel IT, and make sure day one works: laptop enrolled, accounts live, MFA set up, access to the tools they need. Run new starter IT induction sessions and walk people through our tooling and security expe…