IT Logistics Lead

Job description

About the Team Employee Technology & Experience helps people at OpenAI do their most ambitious work. Across Helpdesk, Executive Support, Systems Operations, Logistics and audiovisual services, we make technology simple, reliable and secure. Employee needs guide what we build, improve and eliminate. IT Logistics keeps employees equipped, from day 1 readiness to timely replacements and self-service peripherals. We manage the full equipment lifecycle and improve access to hardware as employee needs evolve. About the Role We’re hiring an IT Logistics Lead to manage the team that keeps OpenAI employees equipped for their most important work. You’ll run daily operations, evaluate new hardware and introduce equipment and services that address unmet needs. You’ll own the hardware and peripheral catalog, fulfillment programs, asset management systems and regional operating models. You’ll deliver on IT’s promise: equipment ready on day 1 globally, choices suited to each employee’s location and work, self-service employees trust, and accurate records of what we own, where it is and who has it. This is a hands-on people management role. You’ll coach team members, manage performance and work alongside them on execution and escalations. With your manager, you’ll set priorities and plan capacity. As customer zero, you’ll use OpenAI products to solve unresolved logistics problems, continually improving accuracy and shortening lead times. In this role, you will: Own a hardware and peripheral catalog that keeps pace with employee needs, with new equipment options and devices ready for use with current, validated software images and configurations. Deliver day 1 readiness globally, with equipment suited to each employee’s location and work. Ensure timely fulfillment, refreshes, replacements, loaners, telecom and mobility, and high-risk travel services as offices and programs expand. Own and scale the employee IT vending machine program and other self-service channels as services employees trust, with the right peripherals available, machines working every time and tightly managed shrinkage. Own asset accountability across the full lifecycle, with 100% accurate records that reconcile to physical inventory and trusted chain of custody from receipt through recovery, reuse and secure disposition. Own forecasting, capacity and logistics performance to continually improve accuracy,…