IT Operations Administrator (f/m/d)

Job description

About Focused Energy Focused Energy is a pioneering international deep-tech company with locations in Germany and the US, dedicated to commercializing laser-driven nuclear fusion. Our mission is to deliver clean, safe, and virtually limitless energy to the world. As we rapidly scale, we seek talented individuals who thrive on bringing clarity and structure to fast-growing environments. Join us as a IT Operations Administrator to help shape the future of clean energy. In this role, you will own the systems, processes, and enablement that keep our IT environment secure, scalable, and consistent. You will ensure platforms are configured correctly, access is managed accurately, operational processes are followed, and employees are trained and confident in using the tools they need to succeed. About the Role As Focused Energy grows across multiple sites, the IT Operations Administrator will own the systems and processes that support reliable day-to-day IT delivery globally. You’ll administer SaaS platforms, manage user access and licences, maintain clear IT processes, and enable employees to use their tools confidently. This is a systems and process ownership role not a traditional helpdesk position and works closely with the IT Operations Manager, IT Support Specialist, and People Operations. What You’ll Do Own SaaS platform administration across all Focused Energy sites, including user accounts, licences, access rights, and approved access changes. Execute IT processes consistently, identify process gaps, and keep documentation accurate and current. Design and deliver user training that helps employees use core IT tools confidently and reduces tool-related support needs. Coordinate onboarding and offboarding IT activities with People Operations, ensuring new starters have the required access on day one and leavers are fully deprovisioned on time. Build and maintain an accessible library of IT process documentation, user guides, and self-service resources. Conduct regular licence audits, identify unused licences, and flag cost or access anomalies to the IT Operations Manager. Partner with the IT Operations Manager and IT Support Specialist on access reviews, cross-site coordination, and IT improvement initiatives. Apply IT processes and standards consistently across locations while responding effectively to the needs of a technically diverse, globally distribut…