IT Operations Analyst IV

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: The IT Operations Analyst IV, Premier Support acts as the primary point of contact for onsite and remote technical support, addressing a broad range of inquiries, including hardware, software, e-Messaging, mobile devices, and TD technology processes, for TD Bank Executives and their support staff. This position is based exclusively onsite, Monday through Friday, from 7:30 a.m. to 6:00 p.m., using rotational shifts to support teams across Canada and the United States. The role also includes participation in an on-call rotation to provide after-hours technical support as required. The position emphasizes collaboration, advanced technical expertise, sound judgment, discretion, and a commitment to delivering an exceptional colleague service experience, with a strong focus on high first-visit resolution rates. Job Description / Accountabilities: The primary accountability of this position is to provide white-glove, first-level technical support in an executive-facing environment. Key responsibilities include: Deliver white-glove, first-level technical support to TD Executives, their support staff, and eligible employees, resolving issues related to applications, software, TD-provided devices, and hardware. Provide technical support for onsite and offsite events and meetings, including requirements gathering and solution implementation. Travel within Canada and the United States to support executive meetings and events as required. Ensure service delivery aligns with TD Framework and organizational policies. Educate TD Ex…