IT Support Specialist (all genders)

Job description

Your role As our IT Support Specialist you’ll be part of the IT Engineering & Operations department in Berlin, within the Operations & Support team, providing high-quality IT support to employees locally and remotely across multiple countries. You’ll ensure a smooth employee experience while maintaining reliability, compliance, and operational excellence across our workplace environment. Provide local and remote IT support to employees through our ticketing system, remote sessions, and on-site assistance Troubleshoot and resolve incidents related to macOS devices, workplace applications, identity access, and collaboration tools Support onboarding, offboarding, and employee lifecycle processes Maintain and improve IT documentation and operational procedures Ensure devices and users remain compliant with company policies and standards Support endpoint management activities through MDM platforms Collaborate with the Solutions Engineering team to roll out new tools, standards, and improvements Participate in operational projects and continuous service improvement initiatives Escalate and coordinate complex issues with engineering teams when required Contribute to maintaining inventory accuracy and asset lifecycle management Your profile Strong experience supporting macOS environments Mac Troubleshooting experience Good understanding of identity management and endpoint management concepts Experience with MDM solutions (Addigy , Jamf, Intune, or similar) Experience working with some of the tools like Slack, Google Workspace, Passwords manager, Britella, Snipe-IT or other assets managers Customer-oriented mindset with structured troubleshooting methodology Experience working with ticketing systems and IT service processes (ITIL knowledge is a plus) Basic scripting knowledge is appreciated Strong communication and collaboration skills Fluent English; German is a plus 2–5 years of experience in IT Suppor t, Workplace IT, or IT Operations What we offer An appealing discount on all of our products – from essential oils to vitamins & nutrients We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the Deutschlandticket We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week –…