IT Support Specialist (f/m/x)

Job description

Our goal is to have a solar system on every roof, a storage unit in every house, and an electric car in every garage. Enpal makes this possible with an integrated total solution for decentralized energy—from solar systems and battery storage to wall boxes, smart meters, and heat pumps. At the heart of it all is our AI-powered platform Enpal.One +, which intelligently connects thousands of systems and efficiently optimizes electricity procurement and feed-in on the energy market. Are you ready for solutions that are more than just a promise and bring real quality of life to thousands of households every day? What you create at Enpal will deliver clean electricity tomorrow and bring about lasting change in how we use energy. What you'll do: Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs. Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices. Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates. Escalate incidents appropriately while maintaining accountability for resolution tracking. Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems. Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT. Maintain asset accuracy and ensure compliance with IT security and internal governance policies. Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure. Support onboarding and offboarding processes, ensuring smooth user transitions. Identify recurring issues and proactively recommend process or technical improvements. Contribute to internal documentation and knowledge base development. What you'll bring: 3+ years of hands-on IT support experience in a corporate environment. Solid experience with Microsoft 365, Azure AD, Intune, Jamf, MS Defender, and endpoint management. Strong understanding of ITSM principles and experience working within SLA-driven environments. Experience supporting hybrid environments (Windows + macOS). Strong ownership mindset and ability to work independently. Clear and confident communication skills, with the ability to explain technical concepts to non-technical users. Ability to manage multiple priorities in a fast-paced, evolving…