Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria

Job description

Italian Speaking Gaming Customer Service Support About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm, connecting top-tier talent with world-class employers across the globe. We specialize in sourcing multilingual professionals for industry-leading organizations, ensuring every placement is a seamless fit for both the candidate's career ambitions and our clients' operational excellence. Job Overview We are currently seeking passionate individuals to join our team in Sofia for an Italian Speaking Gaming Customer Service Support position in Bulgaria. This role is perfect for gaming enthusiasts looking to launch their career within the high-energy Gaming & Esports industry while taking advantage of excellent international career opportunities. Key Responsibilities Provide world-class support to players within the Gaming & Esports ecosystem, ensuring an exceptional user experience. Troubleshoot technical queries and account-related issues to keep players engaged and satisfied. Communicate complex gaming mechanics and platform policies clearly and accurately in Italian. Maintain a deep understanding of current gaming trends and industry standards to better assist our global community. Document user interactions and provide constructive feedback to our product teams to improve the gaming platform. Maintain high service quality standards while working in an fast-paced, multi-channel support environment. Collaborate with international teams to resolve escalated issues for our diverse Italian-speaking customer base. Requirements Native or fluent Italian (spoken and written). Valid EU passport (mandatory). Genuine interest in the Gaming & Esports industry and familiarity with modern gaming platforms. Strong problem-solving skills and the ability to adapt to new software quickly. Excellent communication skills, essential for success in this Italian Speaking Gaming Customer Service Support position in Bulgaria. Ability to relocate to Sofia, Bulgaria, to fulfill the on-site nature of this role. Benefits What We Offer Competitive Monthly Salary. Fully Paid Training. Health Insurance. Fully Paid Relocation Package (flight, transfer, hotel). Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in. Monthly Performance Bonus. And Much More... Life in Bul…