Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Job description

Italian Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating career growth while shaping the future of the Customer Support Services industry across the continent. Job Overview We are currently seeking a motivated professional for the Italian Speaking Solutions Consultant position in Bulgaria, a role designed to provide elite service within the dynamic Customer Support Services industry. If you are looking for exciting jobs in Bulgaria that offer international exposure, this is the perfect opportunity to advance your career while living in one of Europe’s most vibrant capitals. Key Responsibilities Deliver exceptional service to clients, acting as the primary point of contact for inquiries within the Customer Support Services sector. Resolve complex technical and account-related issues with precision and empathy in the Italian language. Maintain high levels of customer satisfaction by providing tailored solutions that meet unique client needs. Collaborate with international teams to ensure seamless service delivery across various time zones. Document all interactions accurately within our advanced CRM systems to ensure high-quality service standards. Proactively identify opportunities to improve service protocols and efficiency in your daily operations. Stay updated on product knowledge to provide accurate and authoritative guidance to all callers. Requirements Native or fluent Italian (spoken and written). Valid EU passport (mandatory). Strong interpersonal skills, essential for success in Italian-speaking jobs and global customer support environments. Proven ability to troubleshoot and solve problems in a fast-paced environment. Previous experience in a customer-facing role or the Customer Support Services industry is highly desirable. Commitment to relocating for this on-site Italian Speaking Solutions Consultant position in Bulgaria. Benefits What We Offer Competitive Monthly Salary. Fully Paid Training. Health Insurance. Fully Paid Relocation Package (flight, transfer, hotel). Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in. Monthly Performance…