Jnr. Customer Success Manager - German Speaking (m/f/d)

Job description

🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people . Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 Your Mission: Turn large amount of accounts into one scalable system! As a Customer Success Manager on our Project Planning team, you'll own the customer journey from contract signing through go-live to early adoption for voize's smallest customer segment. You'll manage this portfolio as a pool : building the processes, playbooks, and HubSpot systems that let a small team responsibly and efficiently run a large number of accounts. 🚀 Your Daily Business – No two days are alike Run the pool, not just the inbox: Triage the team's shared inbox by urgency and impact rather than order of arrival, making sure the customers who need it most get attention first. Own the signing-to-training-delivered journey: Make sure every customer, for every product, has clear, tracked milestones and dates from contract signing to go-live—and that nothing slips through unnoticed. Build and improve the system, not just operate it: Continuously assess what data and event logs the team needs in HubSpot, close the gaps, and turn manual tracking into automated views and alerts. Design for scale: Create templates, playbooks, and automations so the pool can grow to more accounts without headcount growing at the same rate. Drive adoption beyond go-live: Monitor usage across the portfolio and run lightweight, scalable interventions for accounts that go live but don't fully adopt voize. Collaborate cross-functionally: Partner closely with CSMs, Sales/Account Executives, Support, and Solutions Engineering to unblock customers and keep the journey smooth. Shape th…