KYC Operations Expert (f/m/d)

Job description

About lemon.markets 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. Your Mission As our KYC Operations Specialist, you will help ensure that our B2B client onboarding and lifecycle processes are compliant, reliable, and scalable in a regulated environment. You will report to the Customer Operations Lead and work in the 1LoD alongside AFC Operations and Customer Service, collaborating closely with the Customer Lifecycle Domain, 2LoD Compliance, and KYC teams at our partners. Your work will directly support smooth client onboarding, strong risk management, and accurate customer account data, helping us follow best practices while enabling our partners to operate with confidence. Over the next 6 to 12 months, your focus will be on executing high-quality end-to-end KYC processes, strengthening routine controls, and helping improve the operational setup around customer lifecycle and compliance-related workflows. The role sits at the intersection of operations, compliance, and partner collaboration, where good judgment and attention to detail have a direct impact on risk, audit readiness, and customer experience. This is a strong opportunity to shape and improve mission-critical processes as they scale in complexity and volume. In this role you will: Oversee end-to-end KYC process…