Medical Operations - DACH (m/f/d)

Job description

Build something monumental for Healthcare! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! About the Role At Tandem, we're helping clinicians reclaim their time and focus on what matters most: patient care. As part of the Medical Operations team, you'll use your clinical experience and your drive for innovation to power the adoption and evolution of Tandem's clinician co-pilot in healthcare settings across the DACH region. This is a high-impact, multifaceted role ideal for someone with a clinical background, commercial acumen, and a passion for technology. You’ll act as a bridge between users and internal teams - supporting clinicians, optimizing onboarding, and shaping product development. Whether demoing Tandem to prospects, managing clinical incidents, or refining AI prompts, you’ll play a key role in building the future of healthcare. What You Will Do Guide clinicians through onboarding, training, and day-to-day support via tools like Intercom. Ensure clinicians are getting the most out of Tandem, solving problems and gathering feedback for continuous improvement. Build templates and prompts, and contribute to ongoing refinement of Tandem’s AI assistant. Run live product demos for prospective clients and support commercial efforts. Log and manage clinical safety incidents and optimise internal operations to scale safely. Work closely with product, engineering, and commercial teams to ensure smooth rollout and workflow integration. Represent Tandem at conferences, events, and workshops, sharing our vision with clinicians and stakeholders. What You Bring Clinical experience in a healthcare setting (e.g. general practice, hospital ) post studies Some experience in consulting, corporate, or startup environments. A passion for technology, AI, and its potential to transform healthcare. Excellent communication and collaboration skills - comfortable working with clinicians, engineers, and…