Named Customer Success Manager

Job description

Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. About the role Customer Success is central to how we build, grow, and deliver value at Attio. As a Named Customer Success Manager, you'll own a portfolio of our highest-potential customers , building deep relationships and helping them get meaningful value from Attio as their businesses grow. Attio has a highly product-led customer base , and many of our most promising customers start as small, fast-growing teams . Success in this role isn't defined by customer size or current spend alone. You'll need to recognize potential early , understand where a customer's business is headed, and help them build the right foundations to scale with Attio. This is a highly consultative and hands-on role . You'll understand each customer's GTM motion, uncover what they're trying to achieve, and translate their business needs into thoughtful recommendations across their workflows, data, and use of Attio. You'll work with fast-moving customers who expect you to bring both strategic thinking and strong product expertise. What you'll do Own and develop relationships across a portfolio of high-potential customers. Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion. Develop a deep understanding of each customer's business, GTM motion, goals, and challenges. Identify potential early within a product-led customer base and help customers deepen their adoption as they grow. Advise customers on how to structure their workflows, processes, and use of Attio to support their business. Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configurati…