Office Operations Manager

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them. Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day. As we scale rapidly across offices and teams, we are hiring an Office Operations Manager to own the day-to-day office experience of our company and support a consistent, high-quality onboarding and culture experience as the company grows. This role is critical to making sure the office runs smoothly, new hires feel oriented from day one, and the environment supports how Profound actually works. What you’ll do Own day-to-day office operations, including arranging cleaning, maintenance, security, access, supplies, and general readiness Manage inventory of office supplies, snacks, meals, and equipment Coordinate with vendors and service providers including building, IT, cleaning, catering, and deliveries Ensure the office is consistently functional, organized, and ready for people to do their best work Help execute onboarding touchpoints such as welcome breakfasts, first-week moments, and basic social connection Serve as the default in-office point person for questions, issues, and day-to-day needs Help plan and execute team events, lunches, celebrations, and small rituals that support connection without slowing execution Support visiting teammates and leaders with office setup, schedules, and logistics Partner with Ops to maintain a consistent office experience as Profound grows across NYC, SF, London, and Buenos Aires Who you are 0-3+ years of experience in office management, operations, hospitality, events, or a service-oriented role Highly organized and reliable, with an ability to keep things running and notice issues before they become problems Comfortable coordinating vendors, handling logistics, and managing mul…