On site - L1 Data Networking Engineer

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together Key Responsibilities Rigorous and quality driven on-boarding process taking 3 months before sign-off to serve independently. Pro-active actions to ensure SLAs and KPIs are achieved. Regular documented and communicated updates with clear status, descriptions and actions in Service Now and Jira applications plus others. Incidents and Change form part of daily activities and need to be carefully and accurately worked on towards a successful quality closure following predefined steps. Preparation of Changes following precise steps, testing, communication and documentation towards a successful closure. Entry into Service (EiS) activities assisting colleagues. Project implementation assisting colleagues. Monitoring and alerts happen daily where knowledge and response skills are required to ensure quick actions are taken. Escalation to colleagues and peers, if in doubt without, to seek advice and guidance is encouraged. Reviewing and Updating documentation in tools like Confluence are a key element to follow with diligence. Equipment Installation, configuration, implementation and de-commissioning. Assisting to ‘make good’ and ‘tidy up’ works to deliver a final customer facing environment. Assisting stock management and inventory updates are regular activities and need due diligence and accuracy. Adherence to all H&S requirements at site(s) Cross country involvement with colleagues outside of the UK. Participation and contribution in Google, MS Teams (and others…