Operations Manager

Job description

At Hive, we're building the defining physical AI platform of the next decade. Industrial labor is one of the most acute bottlenecks in the global economy. Operators are expensive, hard to retain, and working in environments that are increasingly unsafe. The shortage is structural. The window to solve it is now. Our answer is a machine-agnostic intelligence platform that lets any machine, on any site, perceive, decide, and act autonomously. One platform. Any machine. No fleet replacement. Already live across multiple sites and customers in Europe - spanning logistics and warehousing, industrial manufacturing, and large-scale chemical production - with a US expansion underway. The vision: one operator managing hundreds of machines simultaneously. Productive machine-hour cost dropping by 80x, and unlocks the next productivity revolution in physical work. The mission is to make productivity limitless. Come and help us build it. The Role As Operations Manager you will build and run the operational organization behind Hive's live customer operations in the UK. Following deployment handover, you will own day-to-day operational performance, including operators, shift coverage, training, quality, customer service and continuous improvement. Initially, the role is broader. As one of Hive's first UK operational hires, you will also help establish our local setup, support early deployments and solve the practical challenges that come with building a new operation from the ground up. What You Will Do Own Live Customer Operations Own operational performance after deployment handover. Ensure Hive delivers a safe, reliable and high-quality service across customer sites. Monitor operational KPIs, service quality, incidents and uptime. Coordinate operational issues and escalations and ensure clear customer communication. Drive root-cause analysis and corrective actions for recurring operational issues. Build and Lead the Operator Organization in the UK Recruit, onboard and develop Hive's UK operator team. Build a strong pipeline of experienced industrial machine operators. Own operator training and qualification together with relevant Hive teams. Develop shift structures, workforce plans and schedules. Coach operators and set clear expectations for safety, quality, performance and professionalism. Follow up individual and team performance. Own Operational Quality Establish a…