Partner Operations Manager

Job description

About Mecka AI Mecka AI is building the data infrastructure layer for robotics and embodied AI. We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and embodied AI systems. We work closely with frontier robotics teams to bridge real-world data, simulation, learning-based systems, and deployed hardware. About the Role Signing a capture partner is the start of the work. Getting that partner to steady, high-quality output takes onboarding, training, hardware, support, and reporting, and every step has to run on time. As Partnership Operations Manager, you will own that path for our regional partnership leads so they can focus on finding and signing partners. This is a new function, so you will set the standards and tooling yourself and make them repeatable across regions. What You Will Do Deal support: Prepare proposals and agreements from approved templates and keep a clean record of every partner’s rates, volumes, and term dates. Onboarding: Set partners up on the platform, issue devices and accounts, and train their teams on capture standards so they reach full output quickly. Hardware: Manage device allocation, tracking, replacements, and returns with our hardware and logistics teams, and keep inventory records accurate. Partner support: Be the first point of contact for partners, and run the support channel to clear service levels. Resolve problems yourself or route them to product, engineering, or finance before capture is disrupted, and pass on what partners need from the platform and devices. Performance and reporting: Monitor daily performance and quality across partners, including recorded, approved, and deliverable hours, recording counts, and QA rejection rates. Act when numbers slip, and raise anything commercial with the partner’s regional lead. Keep scorecards, business reviews, and the data behind them current. Payments: Own partner payments and reconciliation, making sure hours are approved correctly and paid accurately and on time. Playbook: Build and improve the processes, checklists, and tools that keep partner operations running as the network grows. What You Bring Experience: 3 to 5+ years in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or acc…