People Operations Lead

Job description

About Us We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation . Here’s a little more: Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission Truly global team - 250+ people, 50+ nationalities, 50+ languages Guided by our values - ownership, impact, humility, and heart - in deed, not just word About the Role: Taptap Send is seeking a systems-minded leader to drive our People Operations function. This senior, high-ownership role goes beyond traditional HR, requiring an operator who views People Operations as a scalable, automated system that supports our fast-growing global team. As the leader of this function, you will set the strategic direction and design the infrastructure that enables us to scale efficiently. We are looking for someone energised by transforming manual workflows into elegant, automated solutions and who is passionate about developing a team that directly improves the employee experience across our global markets. What you'll do: Lead, mentor, and develop the People Operations team; setting direction, raising the bar on execution, and building the function’s capability as TTS scales Own the People Operations strategy and AI-enabled transformation agenda, designing scalable systems…