Prescriptions Coordinator

Job description

At Montu, every department plays an important role in delivering exceptional patient care. From our clinical and pharmacy teams to the people working behind the scenes, we all share the same goal of ensuring our patients receive the care, treatment and support they need. As we continue to grow, we are looking for a Prescription Administrator to join our Operations team at Winnersh Triangle. This is a great opportunity for someone who thrives in a busy environment, has a keen eye for detail and enjoys working collaboratively to make a real difference. With thousands of patients relying on our service, getting the little things right really does matter. We are looking for someone who takes pride in their work, enjoys problem-solving and wants to be part of a team that is helping to shape the future of medical cannabis in the UK. About the Role As a Prescription Administrator, you will play an important role in supporting our patients, clinicians and pharmacy teams, helping to ensure prescriptions are managed accurately and efficiently throughout the patient journey. Working as part of our busy Operations team, you will be responsible for maintaining patient records, responding to enquiries, coordinating with internal and external teams and ensuring patients are kept informed about their prescriptions. This is a varied and fast-paced role where no two days are quite the same. You will need to be organised, adaptable and comfortable managing multiple priorities while maintaining a high standard of accuracy and patient care. What You Will Be Doing Responding to patient enquiries via telephone and email, providing a friendly, professional and helpful service. Maintaining accurate and up-to-date electronic patient records and prescription information. Working closely with our pharmacy and clinical teams to ensure prescriptions are processed efficiently and medication reaches patients without unnecessary delays. Keeping patients informed of any changes or updates relating to their prescriptions. Liaising with external pharmacy partners to ensure prescriptions are received, dispensed and delivered correctly. Supporting our clinicians with day-to-day operational queries and ensuring they have the information they need. Assisting with operational and clinical recruitment and onboarding activities when required. Recording and escalating patient feedback, complaints, in…