Principal Researcher

Job description

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. About the Team DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. At DoorDash, there are three audiences that are at the core of every decision we make - our Consumers, Merchants, and Couriers. The Research team has a direct link to uncover the unmet needs and pain points of each of these audiences. We bring their voices into the business in order to help set the strategic vision for all of DoorDash's current and future products. About the Role We're looking for a Principal Researcher to be a strategic research leader for EMEA, shaping what DoorDash builds next. You'll combine deep expertise in qualitative and quantitative methods to find the unmet needs, behavioral shifts, and market openings that point to new products and new growth. You'll work as a peer to senior product, design, engineering, data science, and business leaders, and your work will directly inform roadmaps, investment decisions, and company-level strategy. This role is built for a seasoned researcher who is equally comfortable in a living room interview, a survey dataset, and a leadership review, and who uses AI as a daily tool to move faster and see further, without giving up the judgment that makes research trustworthy. You'll also raise the bar for the wider research practice by mentoring researchers, sharing methods, and helping the team define what great looks like in an AI-enabled era. What You'll Be Doing Shape Product Strategy: Translate deep understanding of Consumers, Merchants, and Couriers into a clear point of view on where DoorDash should play and win. You'll frame the highest-stakes questions, bring evidence to roadmap and investment debates, and influence decisions at the director and executive level. Detect New Opportunities: Proactively identify emerging needs, behavior changes, and white space that point to new products, new verticals, and new growth levers.…