Principal User Researcher

Job description

About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. How We Work Our hybrid work style (3 days in the office – London) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work. About the Role As a Principal User Researcher at Gen, you’ll own the research strategy for our Partner organisation — one of the most strategically important areas of the business that hasn’t had research support. The Partner team brings Gen products to market through third-party channels: telcos and ISPs that bundle security with connectivity plans, employers who offer Norton and LifeLock as a workplace benefit, OEM relationships with device manufacturers, and more. This is a B2B2C model: partners are one customer, and the end consumers who receive Gen products through them are another, with different needs, mental models and success metrics. The Partner organisation is in the middle of a significant transformation, including a new partner portal and confi…