Product Engineer

Job description

A little about us incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. The role in one line At incident.io , what you build is yours: the whole loop, from hearing directly from customers what's worth building, to building it, with the trust to run with it and make something you're actually proud of. What that looks like day to day You'll spend real time in the codebase, but also on calls with customers, in Slack threads with them, reading their feedback. Understanding what customers need matters as much as building it. Once something's yours, it's yours end to end: the design and planning, the implementation, the testing, the delivery, and the follow up conversation with the customer who asked for it. Day to day you're working in Go, TypeScript and React. That's just what we use, not a requirement for what you've used before. We care about how you think, not which stack you've clocked hours in. We build with AI, not around it. Claude Code, Cursor, and Wispr are all standard kit here. Flat structure, no ladder. People come from all kinds of backgrounds: some have founded companies, some have been CTOs, some are earlier in their careers. Here everyone's the same thing: a builder. The only thing that actually matters is whether you're curious about how the whole thing works, not just your bit of it. Who you are "If not me, then who" is basically how you operate. You don't wait around for something to be officially yours before you deal with it. You own your work, but you build as a team. You unblock people, back your teammates up, and care as much about the team shipping great things as about your own bit of it. You spot things before anyone asks you to. If a customer's about to notice a problem, you've usually already fixed it. You communicate clearly, whether that's a Slack message to a customer, a design doc, or explaining a tricky trade off to your team.…