Product Manager - Core Consumer Capabilities

Job description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Description We're looking for a Product Manager - Core Consumer Capabilities to lead the evolution of the shared services and operational capabilities that power Experian UK&I's consumer products and customer journeys. You will be responsible for capabilities that sit at the heart of the consumer ecosystem, including Alerts, Bureau integrations, Salesforce platforms, customer servicing tooling, and shared application services used across our consumer products. You will work closely with Product, Engineering, Operations, Customer Services, CRM and AI/Data teams across the UK and Hyderabad to ensure these capabilities enable scalable customer engagement, operational efficiency, and rapid product evolution. What you'll do Own the roadmap for shared consumer capabilities Define and evolve the roadmap for shared operational and customer-facing capabilities including alerts & customer communications, bureau integrations and score/report services, and customer servicing tooling Ensure priorities align with product roadmaps, operational needs, regulatory requirements, customer engagement strategies, and business growth objectives. Enable scalable product delivery Work with engineering and product domains to reduce duplication and improve reuse of shared capabilities across ECS products. Help teams integrate faster and deliver customer experiences more consistently by evolving shared services into well-supported reusable capabilities. Drive simplification, standardisation and operational scalability across the ecosystem. Balance reliability, scalability and business value Prioritise investments based on customer impact, business value, operational efficiency, scalability, platform health, and strategic product opportunities. Ensure critical shared services remain stable, resilient and scalable while continuing to evolve with changing customer and business needs. Support initiatives that contribute to revenue growth, engagement uplift, operational simplification an…