Product Manager Customer Care (f/m/d) | Fixed-Term Parental Leave Cover

Job description

We're looking for Join our innovative team at thermondo as a Product Manger (f/m/d and make a significant impact in reducing carbon footprints in private households. We value proactive problem-solving, innovative technology solutions, and the ability to clearly communicate technical information across departments. If you are a passionate to leverage technology for a sustainable future, thermondo is the place for you. If you enjoy this Developing and executing a strategic product roadmap for Customer Care, ensuring that customers receive fast, high-quality resolutions. Identifying the right opportunities, testing ideas quickly with AI prototypes and turning validated concepts into useful products. Leading a cross-functional team through discovery, prioritisation and delivery. Standardising and automating operational processes with the Customer Care leadership team, ensuring that new solutions work in day-to-day operations. Measuring the impact of your products through customer satisfaction, user feedback and adoption, as well as resolution times and quality, and continuously improving based on what you learn. And recognise yourself here You have at least three years of experience as a Product Manager, ideally in Customer Care, Service, Support, After-Sales or a related operational environment. Customer Care products: You have built or improved products, workflows or digital experiences that help customers find answers or resolve issues. CRM systems: You have hands-on experience with CRM systems. Experience with Salesforce Service Cloud is particularly relevant. AI applications: You have a strong curiosity about AI and initial practical experience with AI copilots, agents or comparable solutions in a product or operational context. Automation: You have standardised or automated processes to improve efficiency, quality or consistency. Data-driven product work: You use metrics, customer feedback and qualitative insights to prioritise opportunities and measure product impact. Stakeholder management : You can align business partners with different perspectives around a clear roadmap and make sound prioritisation decisions. Very good German skills at C1 level and English skills at C2 level are required. What we have to offer In this role, you can expect an attractive compensation package starting from €62.000 Join a team of Product Managers, Software Engineers, De…