Program Manager, Worldwide Logistics Operations

Job description

At Apple, innovation drives everything we do - From transformative products to industry-leading environmental initiatives. Join us to help shape a world-class global logistics network that enables speed, scale, and sustainability. Reporting to the Sr. Manager, WW Global Freight Planning Logistics and Operations, the Worldwide Logistics Operations Program Manager will be responsible for defining and executing the Global air and ocean logistics operations strategy, performance metrics to support Finished Goods and Apple care supply chains. This role leads end-to-end operational excellence across Air, Ocean and Ground networks driving performance, visibility, risk mitigation, and progress toward Apple's 2030 carbon neutrality commitments. Description Key Responsibilities-- Global Freight Strategy & Execution Define and drive global air, ocean, multi-mode operations strategy in partnership with regional logistics and BPR teams. Partner with regional logistics and procurement teams, to establish lead time SLA's and service levels for both Air and Ocean. Partner with WW Supply Demand Management to establish service level for New Product Introduction (NPI) and Business as Usual (BAU) products. Centralize "Eyes on Freight" visibility and standardize execution management across AMR, EMEIA, APAC. Strong focus on lead-time optimization, and service performance improvements. Monitor global market conditions and implement proactive risk mitigation strategies. Operational Excellence & Tools As a WW Inbound operational supply manager, you are tasked with holding suppliers accountable for on time Performance, Data Quality and impose penalty's as per contractual terms. Develop key management systems and KPIs for both supplier account teams and executive-level performance reviews. Work with BPR teams to build out "Portals" and move from data collection to making more sound business decision based on data automation. Drive process improvements across ocean, air, and rail operation networks. Present pertinent operational topics in the Weekly Business review New Product Introduction (NPI) & Speed Ensure logistics operational readiness for product launches. Align cross-functional stakeholders (WW/Regional Supply Demand Management, WW/Regional Logistics team) to meet speed and service targets. Architect capacity for NPI and contingency strategies to balance cost, capacity, and le…