Quality Complaint Specialist

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals . About the Role: We are seeking a detail-oriented Quality Complaint Specialist to support our UK Superintendent Pharmacist and Quality teams across two connected areas of our pharmacy operation: supporting the triage, submission to suppliers, trending and investigation of quality complaints received from patients/customers dispensed commercially licensed medicines sourced from pharmaceutical wholesalers/suppliers, and the quality complaint investigation process for our non-sterile compounding (unlicensed "specials") pharmacy. This role is central to ensuring that every product-quality complaint — whether tied to a licensed dispensed product or a compounded preparation — is captured, investigated, and closed out in a manner that satisfies MHRA expectations, the Human Medicines Regulations 2012 (including the Article 10/Section 10 exemption framework for unlicensed specials), and our internal Pharmaceutical Quality System (PQS). You will work closely with the Superintendent Pharmacist, Responsible Pharmacists, Quality Control Teams, compounding staff and Pharmaceutical wholesalers/suppliers to ensure patient safety, regulatory compliance, and continuous improvement are at the centre of everything we do. You Will: Serve as the second point of intake for product-quality complaints relating to dispensed commercial medicines and non-sterile compounded (Article 10 "specials") preparations, logging each complaint accurately and promptly in the complaint management system. Support the Sup…