Regional Lead - Direct Relationship Management - London

Job description

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Department Description Our vision is to reimagine Relationship Banking for established SMEs, through the very best people, products and digital tools. Allica’s Relationship Management team was formed in 2022 and continues to grow at pace, providing established SME customers with expert human relationships alongside modern banking technology. The team supports customers with lending, current accounts, savings, asset finance and working capital facilities, while building deep local relationships with SME customers, trusted professional advisers and business communities. The Regional Lead opportunity is one of four new dedicated leadership roles, and will be instrumental in driving the next phase of growth in our Direct to Customer channel. Role Description The Regional Lead will be accountable for the strategy, leadership, performance and risk outcomes of a defined Direct Relationship Management region, leading a team of Relationship Managers (portfolio Relationship Managers and Business Development focused Hunters) to deliver against the business plan and regional OKRs, contributing to outstanding customer outcomes and the overall success of the D2C channel. This is a dedicated senior leadership role within the D2C channel and will combine clear commercial accountability with performance management and coaching, local go-to-market strategy, risk oversight and cross-team collaboration. The successful candidate will use data, market insight and local knowledge to identify opportunities and performance issues, agree strategic and tactical actions to ensure the region consistently delivers strong customer, commercial, colleague and risk outcomes. The Regional Lead will play an active role in shaping the wider D2C channel, working closely with the Head of Relationship Management and other senior stakeholders to further develop the channel, recommend improvements, share best practice and support execution of channel and bank-wide initiatives.…