Renewals Manager Public Sector DACH

Job description

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution!" About the Role We are seeking a high-performing Renewal Manager – Public Sector DACH to own and accelerate commercial success across our growing public sector customer base in Germany, Austria, and Switzerland. In this strategic role, you will serve as the commercial engine of the customer lifecycle , protecting and growing recurring revenue (ARR). You will manage end-to-end renewal strategies, lead complex contract and pricing negotiations, and navigate the intricate purchasing structures of federal, state, and municipal entities. Working in close partnership with Customer Success Managers, Sales, Legal, and Public Sector specialists, you will ensure predictable revenue retention while driving account expansion. This position is ideal for an ambitious commercial professional who thrives on clear revenue ownership , excels at navigating public sector governance, and operates comfortably in a high-accountability, high-impact growth environment . Here's how you'll make a difference: • Drive end-to-end commercial ownership of renewals, expansions, and migrations across a dedicated DACH Public Sector account portfolio • Strategically align renewal timelines with complex municipal and public sector budget cycles (annual, bi-annual, and emergency allocations) to ensure early outreach and predictable closures • Manage commercial framework agreements and navigate specialized procurement routes, tenders, and purchasing consortiums • Lead pricing, term, and contract negotiations in strict accordance with public sector pricing guidelines, compliance rules, and regulatory price caps (e.g., maximum uplift thresholds) • Engage and negotiate effectively with multi-layered public stakeholders, including municipal administrators, procurement officers, legal teams, and IT/security leads • Maintain rigorous forecasting accuracy and pipeline hygiene in CRM systems (Salesforce/CPQ), identifying and mitigating at-risk renewals early • Collaborate seamlessly across internal teams—Customer Success, Public Sales,…