Rider Compliance Representative

Job description

Location: London or Manchester Working pattern: Hybrid (3 days in the office, 2 days at home) with shift patterns (including options across Monday–Sunday, with weekend rotations or fixed schedules depending on business needs) Languages: English required (French, Dutch, or Italian is a plus) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We are looking for an experienced and motivated operations professional to join our Rider Onboarding Operations team. This is a bustling and vibrant team that plays a central role in helping applicants become riders — ensuring we maintain enough riders in the fleet to meet customer demand and supporting applicants who encounter issues during their application journey. What You’ll Be Doing This is an exciting opportunity to join a fast-growing business and expand your operational capabilities. You will report directly to our Onboarding Team Lead and take ownership of the processes that drive applicants through the onboarding funnel — running audits, identifying inefficiencies, and implementing improvements to ensure everything runs as smoothly and efficiently as possible. Here’s what your day-to-day might look like: Manage rider onboarding flows to ensure applicants move seamlessly through application pipelines to meet weekly hiring targets. Support market expansion efforts by assisting with end-to-end launch operations, from initial application pages to hitting active rider targets. Coordinate vendor operations by assigning daily tasks and performing weekly quality assurance checks to maintain high levels of productivity. Drive fleet compliance by executing regulatory compliance sweeps to verify rider documentation and manage active pipelines. Resolve compliance escalations from both internal and external stakeholders while continuously updating process and training documentation. Mitigate fleet risk by proactively identifying, investigating, and escalating bottlenecks or compliance vulnerabilities with proposed solutions. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Exceptional communication skills with professional proficiency in written and spoken English. Superb organizational skills and a high level of attention to detail when managing structured processes.…