Sales & Service Representative

Job description

Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years. Compensation: This position is hourly, and the starting pay rate is $XX.XX/hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $$1,800.00/ % which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy. Primary Function: The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer programs and inventory solutions, the SSR manages inventory, procurement, replenishment, and customer support to ensure operational excellence, a differentiated customer experience, and strong business performance. This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts. Shifts alternate between days and nights, switching upon return from the 7-day break. You Will Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrate…